Terms and Conditions

Version 15/1/2020

Thanks for visiting our web page and we appreciate your time to review our term and policy before any further browsing of our website. We hereby to declare that the meaning of “this website”, “we” and “our website” as mentioned below shall mean or refer to https://topduriandelivery.com/ .

The content of this website is for your own reference purpose to know more about our product and service. You acknowledge that the given information or shown content of this website may contain any inaccuracies, incompleteness or errors and we exclude all the liability to the fullest extent permitted by law. We reserved the right (though not the obligation) to, in our sole discretion

• to bring further legal action if we find any individual or entity misuse the content relating to our brand in the event that is conflict with our product and brand image or convict any criminal through our information or content of this website.
• give rise to a claim for damages and/or be the criminal case if you are not unauthorized to use this content for your own purpose.
• to share the content or information of the website or linked this website to third party who collaborate with us as business relationship without any prior notice.
• to reproduce our material of the page including design, layout, look and appearance which owned by the company.
• to update, amend, release, add the feature, function, image, photo or design which will be align with this term and condition without any prior notice to user.

• You allow us to track your cookie or execute any other related way with prior notice or without advanced notice for our own digital marketing or advertising purpose.
• You allow us to incorporate the photo, image or video that is taken from you to post or embedded in our website or linked to broadcasting platform after your approval for our own digital marketing or advertising purpose.
• You agree to use our information of the website compliant to our term and condition according to our region lawsuit.
• You acknowledge our right to retain or save your data including personal information from your order or online shopping process in our website for providing better service purpose.

We have no responsibility for the security problem including online insider attack, virus, spy ware injection, data breach, malware infection, abuse of account privilege, and etc when you are browsing our website. We do not take consideration on the feature, function from the availability of your online computer service which might lead to the malfunction, unclear display and unsmooth process of this website consequently we do not take any responsibility or related claims for the mentioned issue.

The use of the content is entirely at your own risk if you are recognized or licensed as agent of Tip Top Durian. Unauthorized use of the content for your business purpose may give rise to the compliance issue of our sole data policy or contradict with other region policy and we express our gratitude if the user or agent could receive the approval from us before any usage of the information and content of this website. We have no control over the external source that linked to our website. We do not make representative for your own personal data or disclose your related information to any third party and you hereby agree to irrevocably waive any claim against us related the mentioned issue.

All information in the website is subjected to certain condition  whereby the content may not be updated by website administrators from time to time and we do not received any responsibilities or complaints  on claiming the existing different information or information that is contradicted with our content of website from any other platform. Our company reserve the right to alter or update our Term and Condition from time to time. The user should aware the step taken while assessing to our website as we do not take any further action due to the issue arise in connection with the technical issue from your side.

We offer only the BEST premium grade of durian to our customer with satisfaction guaranteed.

Replacement will be provided if 50% or above of the durians received are unripe/watery/sour durians. In such circumstances, customer is required to inform and send us video of the spoilt durians within 2 hours upon the delivery of durians through WhatsApp/email to our customer service. The rational of doing so is to collect data for analysis in order to minimize the happening of such problems as well as to improve our services to customers. We will provide one to one replacement or fully refund in 1-3 working days.

Tip Top Durian reserves the right to cancel any order by giving advanced notice. A full refund will be given in such cases as all our durians have to pass through a high standard of quality control, failing which we might have to cancel your order. We promise only the best quality durian meat for our customers.