We, Tip Top Durian deliver your ordered products from our shop with due care.
We reserve all the rights to attempt the delivery of the products for all the possibility or reason beyond our control and such actions are not within our consideration of non-delivery of the product. We always ensure to carry out the arranged delivery within the specified date and time or as you requested. Any delay or earlier delivery made by us for a specific reason or the other shall not entitle the customer for compensation.
We have the right to leave the product with the designated caretaker or those who are happened to approach to our delivery man with your name and given IC as verification. In such circumstances, we presume that the delivery has been completed by us. Should be the two attempts could not be met, the order may be forfeited and we will not provide you any refund for the amount your spent on the order. It is your responsibility to enter all the appropriate details to make sure your order is delivered to the right place. We are not responsible for any of your incorrect address information resulting in deliver the product to the incorrect address, and you failed to receive the product ordered. We will charge an additional administration fee and delivery fee if you request re-delivery. At the time of delivery, you are required to inspect the product packing delivered and sign the document given by the delivery man as your receipt of the product.
Once placed your order, you may need to pay for the administration fee if you need to change your order or entered details as your order is being informed and arranged soon enough to align with our delivery policy. The delivery fee coverage shall be different according to the region that delivered needed. Free shipping is provided if you bought a certain amount of products. Currently, shipping fee is calculated according to distance, whereby we reserve the right to amend the shipping rate from time to time. We inform you about the delivery fee included before you make an order. All the claims related to refund would be entertained upon the event of non-delivery of the products.
Note: Please verify your information as it allows us to serve you better.